Emotional Intelligence in Sales and Customer Service for Small Business - Session 1

Sometimes it’s your word choice, a simple handwritten thank-you card, or asking “What’s troubling you?” instead of “What’s wrong with you?” that could land you the sale and provide outstanding customer service. Learn to keep your cool with difficult customers, create social media posts that make an emotional connection, know when to let go of a customer, release employees in a friendly way to prevent a lawsuit later on, anticipate workplace crises, use tools for de-escalating conflict situations, and keep your workplace toxic-free are things you will learn during this class. out stronger to enjoy daily living, using Preethi’s simple emotional intelligence tools. The instructor, Preethi Fernando, is a keynote speaker and author of “Emotional intelligence in business and marketing.”

Objectives

1. How to be calm during workplace conflict

2. How to close doors gently with employees who have to be released and terminated

3. How to appeal to emotions in social media ads to boost sales